Today, companies are increasingly turning to the cloud to push services out to multiple geographies and ever-increasing user bases. Scaling up is of course beneficial, but maintaining reliability, security and safety standards at scale presents a significant challenge.

There’s no handbook to assist with delivering a service effectively at scale, but firms would do well to follow the example of larger companies that have led the way in cloud. As one of the four big techs, AKA GAFA, Google is both a forerunner and prime example of how to build and run services at scale. A core component to its success was its implementation of, and continued focus on, site reliability engineering (SRE).  

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